Question 1

Do you provide international delivery?

Accepted Answer

Unfortunately, at this stage we only deliver within Australia however if it is a large quantity order, please contact Gator Footwear Pty Ltd directly.

Question 2

How long does it take to receive my order?

Accepted Answer

We pride ourselves with fast service and generally send out orders on the same day or 1 - 2 business days of receiving them.

All orders are dispatched through our Victorian warehouse via standard TNT Freight and take between 1-5 business days for delivery Australia wide.

Question 3

How do I track my order?

Accepted Answer

After you have placed your order, we will reply to you with a tracking number via TNT once your order has been dispatched.

Question 4

What payment methods do you have available?

Accepted Answer

We accept secure payments through Stripe. Once you have selected your item and view your shopping cart, you will be directed for payment via Stripe.

Question 5

Do all your safety footwear meet the Australian standards?

Accepted Answer

All of the Gator Safety footwear meet and are certified to AS 2210.3.2019.

Question 6

How do we know that your footwear products are certified to Australian standards?

Accepted Answer

You will find the BSI’s Benchmark Product Certification logo marked inside the tongue of each product. This indicates that the conformity of our product is based on technical documentation and an annual review of our manufacturing and quality control process to monitor our ability to consistently produce products is in compliance with AS 2210.3:2019.

Question 7

Do you have footwear that are size 15UK (50 European) or higher?

Accepted Answer

Most of our men’s shoes go up to sizes 12UK (47 European) depending on the style of the shoe. The only style that does go up to size 15UK (50 European) is the Gator Polar, which is a freezer/cool room boot. Unfortunately, we do not have anything with a bigger fit.

Question 8

Do you sell womens shoes?

Accepted Answer

All Gator Safety shoes are unisex however a new Women's fit boot is being released in May 2024 - Bella Women's Safety Boot

Question 9

How do you fit a shoe correctly?

Accepted Answer

Here are some handy tips for fitting shoes correctly:
Measure your feet regularly, your ligament and soft tissue relax and change shape the older you get
The bend in your big toe should match with where the shoe bends. With both shoes on, rise up onto your toes.If you feel the shoe bend before or after the big toe joint, then the shoe is not a good fit for your arch length
Wear appropriate socks when trying on the shoe style
Ensure that you stand when trying on your shoes and that your weight is evenly balanced
Leave 1/2 inch between the end of your longest toe and the end of the front of the shoe
Ensure that your toes have enough room to move around comfortably

Question 10

What happens if my order does not fit me correctly?

Accepted Answer

You may refer to our Returns & Exchanges page.

Question 11

What is the difference between Waterproof and Water Repellent?

Accepted Answer

WATERPROOF:                Impervious to water
WATER REPELLENT:        Fabrics that have received a finish or coating that is not easily penetrated by water
Source:                              Oxford English Dictionary
Footwear that has a waterproof label is impervious to water. For materials and products to be considered waterproof they need to meet a specific criteria. This criteria includes the amount of water pressure (psi) they can withstand before leaking or an “mm/24 hours” rating which equals the amount of rainfall a fabric can withstand in a single day before water starts to leak through.
In footwear terms, to be considered waterproof they will most likely have a barrier or membrane built inside as well as fully sealed seams and stitching, designed to keep water out and ensure your feet stay dry. With water repellent products it is always difficult to protect stitching and the tongue area. The waterproof range has a full waterproof breathable membrane which is pressure tested in production to guarantee your feet stay dry when working in wet environments.

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Frequently Asked Questions